Delivery & Returns
Free Delivery
We offer free delivery on all orders over €60 excluding VAT and under 30kgs. This does not include furniture items or deliveries to The UK.
Next day delivery
COVID-19: We cannot guarantee Next Day Delivery due to current pandemic circumstances. Orders are being despatched for Next Day Delivery as normal however this cannot be guaranteed due to a surge in the volume of parcels travelling through the DPD network.
Next day delivery is our standard delivery option Monday to Friday – we don’t dispatch or deliver on Saturdays or Sundays. If your order is placed after 2pm on Friday or Saturday or Sunday, it will not be dispatched until Monday afternoon for delivery that Tuesday. On weekdays, if your order is placed before 2pm, your parcel will arrive at its destination the following day, this may not be the case on VAT free sale days. The standard delivery charge is €6.77 or €5.50 ex. VAT.
We offer Standard Delivery within 3-5 working days to the UK with a delivery charge of €15.00.
Please allow for delays over bank holiday weekends and national holiday periods.
We deliver all across Ireland both North and South. We do not ship outside of Ireland.
We use DPD as our chosen courier service.
If you order an item which is out of stock we will notify you via email with an estimated timeframe for when we expect it back in stock.
Furniture and Equipment
Please note special shipping rates apply to the delivery of furniture and larger equipment items. These items are not covered under our standard next day delivery and normally we aim to deliver within 14-28 days depending on the item. If you have a query about how long it is likely to take for a particular item to be delivered to you, please email us on support@gainfort.com and we will provide you with an estimated delivery date along with a quote for shipping the item to you.
Collect in Store
You can use the convenience of our online shop to place your orders with us and simply select our ‘Collect from Store’ delivery option. The same rule applies regarding Next Day Delivery, any orders placed before 1pm will be ready for collection the following day. You can select to pick up your order from either our Wexford or Waterford stores. This means you can still avail of our online exclusives and promos while saving on delivery charges.
Returns Policy
In order to accept/consider a return for exchange or refund you must:
- Return the goods in the original packaging unopened and unused in pristine condition
- Provide proof of purchase
You have no rights under the Sales of Goods Act if you simply change your mind about wanting the goods.
The person who purchased the goods holds the rights under the Act. If you receive the goods as a gift, you have no contract with the retailer and don’t have the same rights.
We will accept returns within 28 days. A refund may be offered up to 14 days after delivery, after which a credit note or exchange is offered.
Due to hygiene regulations we cannot accept returns of clippers, scissors, tunics (uniforms), beauty implements, or razors if they have been used. We cannot accept returns of hair brushes, cosmetics, make up, nail laquer, acrylics, gels, gel polish, clippers, scissors, tunics/uniforms, hair extensions, beauty implements, razors, foot spas, ear piercing.
We do not accept returns of hair colour.
This list is not exhaustive. Your statutory rights are not affected.
Faulty Goods
If a fault has developed within the manufacturer’s warranty period, a repair, exchange, or refund will be offered once the manufacturing faulty has been confirmed.
In cases where the fault (or cause of fault) is not apparent, we reserve the right to send item for testing. This will usually be carried out by the manufacturer and their response will be required before any actions can be taken. We will notify you of the outcome and options available. If a manufacturing fault is not found, the item will be available for collection at your cost.
For hygiene reasons, we cannot accept returns on any of the following items: hair brushes, cosmetics, make up, nail laquer, acyrilics, gels, gel polish, clippers, scissors, tunics/uniforms, hair extensions, beauty implements, razors, foot spas, ear piercing.
This list is not exhaustive and your statutory rights are not affected.